Start with a note to our team
Please email us as soon as you can with your order number, the name used at checkout, and a short description of the issue. Photos are helpful when an item arrived damaged or different from what you expected.
We review each request with care
Because CharmCloud items are handmade and may include personal mix choices, the best next step can depend on the order. We will review your message and share the available resolution options. This page intentionally does not set a fixed return window or outcome before the owner has approved one.
Keep your order details handy
Please keep any packaging and take a photo before discarding an item if you are contacting us about a concern. That helps us understand the situation quickly.
Support is a real person thing
Send us the details.
We will use your note to guide the conversation—no confusing policy maze required.
Email the teamQuestions about shipping? Read shipping guidance.