Create, customize, charm.

Order updates, minus the mystery

Shipping guidance

A clear look at what happens after you place a handmade CharmCloud order.

Handmade orders take a little care

Processing and carrier transit can vary by order, destination, season, and the details of your slime. We do not want to promise a delivery date we cannot control. The most current shipping options and charges appear during checkout.

After you place an order

Watch your order confirmation and follow-up updates for the best information about your purchase. If you need help locating an order, email us with the name and email used at checkout, plus your order number when available.

Need a hand?

For a shipping question, address concern, or an update on an existing order, our team is here to help.

Helpful detail

Have your order number ready when you can—it helps us look into the right squish faster.

Email the team

Looking for care and safety details? Visit the FAQ.